60 Night Trial / 10 Year Warranty

At Furnitureful we pride ourselves on delivering exceptional comfort, night after night. With this in mind, if you are not 100% happy with your mattress, you can request a refund

How the 60-Night Sleep Trial works:

 

 

10 year mattress warranty

 

 

We are proud to offer a 10 Year warranty on our mattress as it meets the highest standards for domestic use. Please note that this warranty is provided free of charge and in addition to the rights given to you by the law. The warranty starts on the date of delivery of the mattress and lasts until the end of 10 years from that date. Our 10 year mattress warranty is governed by and subject to the terms and conditions stated below.

what the warranty covers

This warranty covers the following defects in materials and workmanship of our mattress that has only been under normal usage and proper care in accordance with guidance and FAQ.

what the warranty does not cover

 

By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

If you believe there is a defect which is covered by this warranty, you should fill out this form to our customer support team. Our team will send you questions and photographs instructions which you are required to complete in order to open a warranty claim. Failure to answer or send photographs for the warranty claim may result in a delay or closing of your warranty case. Our production team may decide to have your mattress returned to us (we will cover the shipping and return costs that would incur) for further evaluation by us. Any evidence we receive regarding the potential warranty claim will be cross-examined and evaluated. When we have received the evidence that is required, we will decide at our sole, reasonable discretion if your claim is covered under the warranty.

If you have a successful warranty claim, we will either repair or replace with the same or comparable mattress at our cost. If you have a valid claim under the warranty and you want to replace a defective mattress with a more expensive mattress, then please contact the customer support team via this form. In these circumstances, you will be required to pay the difference between the original list price of the mattress and the list price of the upgrade mattress at the time of the upgrade. Please note that delivery of replaced or repaired mattresses is only available to the country to which the original order was delivered. With our warranty, this does not include the right to a refund. The warranty only covers replacements, repairs and upgrades of successful warranty claims.

We have the right to send an independent third party assessment specialist, if we are unable to identify the initial issue reported by yourself. We can also send the independent third party assessment specialist upon your request at our cost. These technicians are fully trained and qualified to test for any manufacturing faults that are covered under your 10-year warranty. They will complete a careful inspection of your mattress and produce a full report. Please be aware that we make the final decision based on the independent 3rd party recommendation on whether a mattress is defective and qualifies for repair or replacement. We therefore reserve the right to not offer a replacement or repair if the assessment concludes that the product is clearly not defective.

You have a right to have alternative testing conducted on your mattress if you decide. However, any assessment or testing reports given to us as evidence of a product defect will need to be fully disclosed to us before assessment takes place. They must be undertaken by either a UKAS accredited test lab or a NBF member for the final report to be accepted. We will reimburse you for any reasonable costs of return shipping and any associated testing costs incurred by you (subject to you providing adequate proof and a report from a UKAS accredited service or NBF member) and ship the repaired or replaced mattress back to you at our cost.

Once we have taken a decision there can be no further claim considered for the next 6 months. If you would wish to dispute our decision on your warranty claim, you are free to seek further advice from the Furniture Ombudsman

 

If any of the above conditions are not met, the ’60 Night Sleep Trial’ will be declined.