Frequently Asked Questions

Our Frequently Asked Questions:

Q: What is the Guarantee on your Products?

Our Products all come with a Minimum 12 Months Guarantee. Our mattresses come with 10 year warranty. More info can be found here


Q: How long to receive my Order?
All orders placed Monday - Friday before 8.00 PM UK Time, will be dispatched using a next day service. We work with Tufnells to deliver our products.


Q: How can I track my order? Simply take your tracking number and visit:

There you can enter your tracking number along with your post code to receive full tracking details.


Q: What if the order isn't delivered? If the order isn't delivered after 7 working days, we'll investigate this with the couriers. In the meantime we'll offer either a full refund or a free replacement package to be sent out free of charge.

Q: What is your returns policy? We have a no hassle 15 Day Returns policy on all our products. To view the policy details in full visit:


Q: Can I collect my order? Yes you can! We are open Monday - Friday 9:00 am - 6:00 pm UK time and are based at Unit 3 Tamebridge Industrial Estate, Aldridge Road, Birmingham, B42 2TX


Q: How can I contact you? Our landline 0121 820 7713 is open Monday - Friday 9:00 am - 6:00 pm UK time.

We can also be emailed on


Our business details are: 

Prime Furniture Ltd, 

Unit 3 Tamebridge Industrial Estate, 

Aldridge Road, 


B42 2TX