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    Frequently Asked Questions

    Our Frequently Asked Questions:

    Q: What is the Guarantee on your Products?

    Our Products all come with a Minimum 12 Months Guarantee. Our mattresses come with 10 year warranty. More info can be found here


    Q: How long to receive my Order?
    All orders placed Monday - Friday before 8.00 PM UK Time, will be dispatched using a next day service. We work with Tufnells to deliver our products.


    Q: How can I track my order? Simply take your tracking number and visit:

    There you can enter your tracking number along with your post code to receive full tracking details.


    Q: What if the order isn't delivered? If the order isn't delivered after 7 working days, we'll investigate this with the couriers. In the meantime we'll offer either a full refund or a free replacement package to be sent out free of charge.

    Q: What is your returns policy? We have a no hassle 15 Day Returns policy on all our products. To view the policy details in full visit:


    Q: Can I collect my order? Yes you can! We are open Monday - Friday 9:00 am - 6:00 pm UK time and are based at Unit 3 Tamebridge Industrial Estate, Aldridge Road, Birmingham, B42 2TX


    Q: How can I contact you? Our landline 0121 820 7713 is open Monday - Friday 9:00 am - 6:00 pm UK time.

    We can also be emailed on


    Our business details are: 

    Prime Furniture Ltd, 

    Unit 3 Tamebridge Industrial Estate, 

    Aldridge Road, 


    B42 2TX