Returns / Exchanges Policy

RETURNS/ EXCHANGES

Changed Mind

If you have changed your mind after purchasing one of our products we are offering a 14 day money back guarantee from the day you receive your goods. We will arrange a free collection for you.

If you have changed your mind, goods must be returned unopened and in their original packaging and in new condition, any goods which have been opened or assembled can not be returned. Any goods that are not in their original packaging can not be returned. Mattresses come rolled and sealed in compressed packaging therefore we are unable to return mattresses that have the compressed seal broken/opened.

We will raise any refunds at the time of cancellation, but we’re afraid that these cannot be finally processed until the goods to be returned have reached us or been collected.

 

Faulty Items

If any goods are received with faults or parts missing, we will send out a replacement as soon as possible. 

Sometimes, products can appear to be faulty when in fact, they’re doing their job, or perhaps they require a little care. For example, mattress movement and settlement is normal. All new mattresses are designed to settle/dip slightly in the areas that you sleep the most. The layers and fillings are simply responding to pressure point areas and providing support where you need it. 

Squeaky bed frames can often be fixed by checking and tightening fixings. If you’re having further issues and believe your product to be faulty, please contact our friendly customer service team.

Please notify us within 48 hours of delivery of any damage to the goods, as we may not be in a position to exchange damaged items.

You may request for a refund if you do not wish to accept an exchange from us. Your faulty item will be collected via our couriers and our team will be in touch once you have submitted your claim to arrange a collection date.

Photographic evidence may be required when processing your faulty item claim. We will request this if it is required by our return's team.

You will be refunded via the original method of payment.

Please note: There is a 14 day limit on our  returns, so if wanting to return please contact us within 14 days to arrange this.

Please use this FORM to request return/exchanges