Returns / Exchanges Policy

RETURNS/ EXCHANGES

Changed Mind

If you have changed your mind after purchasing one of our products we are offering a 14 day money back guarantee from the day you receive your goods. We will arrange a free collection for you.

If you have changed your mind within the 14 days, goods must be returned unopened and in their original packaging and in new condition, any goods which have been opened or assembled can not be returned. Any goods that are not in their original packaging can not be returned. Mattresses come rolled and sealed in compressed packaging therefore we are unable to return mattresses that have the compressed seal broken/opened.

Refunds cannot be  processed until the goods to be returned have reached us and have been inspected.

 

Wrong item sent

If you have received an incorrect item, you must notify us within the 14 days of receiving the goods to enable us to resend the correct item to you. We will arrange for a collection from you in this instance. Unfortunately we are unable to accept items that have been assembled.

Missing Parts

We have quality controls in place to ensure all item are packaged properly and contain all parts however on a rare occasion it may be that a part is missing from your order. Please use the checklist provided in your packaging to ensure  you have all parts before initiating an assembly. If any goods are received with  parts missing, we will send out a replacement as soon as possible. Please contact us on hello@furnitureful.comand let us know which part is missing. 

Faulty Items

Sometimes, products can appear to be faulty when in fact, they’re doing their job, or perhaps they require a little care. For example, mattress movement and settlement is normal. All new mattresses are designed to settle/dip slightly in the areas that you sleep the most. The layers and fillings are simply responding to pressure point areas and providing support where you need it. 

Squeaky bed frames can often be fixed by checking and tightening fixings. If you’re having further issues and believe your product to be faulty, please contact our friendly customer service team.

Please notify us within 48 hours of delivery of any damage to the goods, as we may not be in a position to exchange damaged items after this period.

You may request for a refund if you do not wish to accept an exchange from us. Your faulty item will be collected via our couriers and our team will be in touch once you have submitted your claim to arrange a collection date.

Photographic evidence may be required when processing your faulty item claim. We will request this if it is required by our return's team.

You will be refunded via the original method of payment.

Please note: There is a 14 day limit on our  returns, so if wanting to return please contact us within 14 days to arrange this.

To request a return please email us on hello@furnitureful.com